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For you

Welcome to Innovation Health! Our goal is to make health care accessible, better coordinated and focused on you.

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Coordinated health care that fits your needs

Innovation Health is transforming health care in the Northern Virginia and D.C. metro area. Our coordinated, integrated system enables you to get the right care at the right time through:

  • A large network of local providers: 750+ primary care doctors and 3,200+ specialists
  • Easier ways to communicate directly with your doctors
  • Customer service that gives you 24/7 access to triage nurses
  • Benefits and services designed to deliver a simpler, more seamless member experience
  • Provider access to real-time data


Helping you achieve your health goals is our priority. Through tools like telehealth, our Nurse Concierge team, and complex case managers, we aim to support you at every stage in your full circle of care.

Get answers to all your questions - in one call

Our integrated customer service team is dedicated to your needs. They can answer all of your insurance and administrative-related questions. And they’ll also connect you to the Innovation Health Network Nurse Concierge for clinical questions.

  • Our nurses can give you general advice for care at home, or help you find the right place for care.
  • Nurse Concierge staff can help you find nearby urgent care or emergency care facilities.
  • They’ll check in with you to be sure you’re recovering smoothly, and update your primary care physician on your health and care recommendations as well.

 

If you have any questions or need to talk to a Nurse Concierge, just call the number on the back of your ID card.

Feel your best

If you haven't been feeling like yourself lately, we can help.

Find a provider who treats emotional and mental health conditions.

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Find your doctor

Are you looking for a provider or facility in the Innovation Health network?

Search DocFind®

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Local networks. Dedicated provider team. Personalized care.

Innovation Health has a network of high quality providers including: Inova, Signature Partners, Mary Washington, Valley Health systems, Privia, and Loudoun Medical Group.

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Know where to go for care

Knowing where to go for care can help you save time and money. We can help you find the care that’s right for you whether it’s a visit to your doctor or a going to a local urgent care center.

Learn more about your next best treatment options

Member tools and resources

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products.

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Links to various non-Innovation Health sites are provided for your convenience only. Innovation Health and Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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Innovation Health Insurance Company and Innovation Health Plan, Inc. (Innovation Health) are affiliates of Aetna Life Insurance Company (Aetna) and its affiliates. Aetna and its affiliates provide certain management services for Innovation Health.

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Notice:

Notice: Beginning 7/23/19 the Innovation Health member portal has changed to the new Aetna Health portal.  This system transition will not affect any member or plan information and can still be accessed through the member portal "Log In" button on innovationhealth.com.  This system transition is part of our ongoing goal to better serve our members and improve their experience.

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