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Contact Us

Are you a Member?

To speak to someone about your Innovation Health coverage, please call the Member Services phone number on your member ID card. You can also log in to your secure member website, to find a phone number that will direct you to a representative who is more familiar with your specific coverage.

Are you an Employer?

Click the button below to connect with us.

Employer Inquiries

Are you a Producer?

Click the button below to connect with us.

Producer Inquiries

Are you Medicare Eligible?

Click the button below to connect with us.

Medicare Inquiries

Are you a Health Care Professional?

For questions or concerns regarding claims, call the Provider Customer Service Line at 1-888-632-3862. Click the button below to connect with Signature Partners.

Signature Partners Inquiries

Click here if you are interested in learning more about Mary Washington Health Alliance.
Click here if you are interested in becoming a participating provider with Aetna.

News Media Inquiries

For news media who would like information about Innovation Health, click the button below. Remember to include your subject matter, deadline and contact information.

News Media Inquiries

For General Questions

For information about Innovation Health, please call our toll-free number at 1-855-228-0510.

Logo Requests

If you would like to request the use of the Innovation Health logo, please contact us. Remember to include your name, company name and email address. We will then send you a request form to complete.

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products.

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…