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Welcome providers. Let’s get your questions answered.

Have a question about Innovation Health’s Individual and Family Plans available on the Affordable Care Act (ACA) Marketplace? Find answers about plan benefits, getting reimbursed and more to make your job easier.

Get up to speed with our plans and find details about where and when coverage is available.

Find out if you’re participating in our individual & family plans for 2023.

Innovation Health providers: check participation status

Call your provider support team

First, check out our FAQs. Still need help? Our dedicated representatives are here to answer all your questions.

1-888-632-3862 (TTY: 711)

Call us Monday — Friday, 8 AM to 5 PM, local time.

General questions

General questions

Plan benefits

Plan benefits

Payment and billing

Payment and billing

Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and remarkable access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…