If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you! Please call them at the number on your member ID Card or at 1-855-401-5713* from 9am-5pm ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).
Innovation Health strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.
If you need a PDF in an accessible format, you can request it online.
Request an accessible PDF
Note: For issues logging into the web site, please call 1-800-225-3375* for a representative who can assist with technical questions.
*Aetna provides certain management services to Innovation Health including answering customer service phone calls.
The Partnership
Together, Aetna and Inova are taking a new approach to the way health care is offered. With this innovative partnership, these two industry leaders aim to provide more efficient and effective patient care at a more affordable cost. By joining the right medical professionals with the right technology, patients receive the benefit of quality, personalized health care.
