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Health Care Professionals

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Dedicated support to improve patient outcomes

Innovation Health is dedicated to helping you promote healthy well-being strategies and improving patient outcomes. Our goal is to provide you with tools and services that enable you to improve patient care, including:

  • Streamlined communication between providers and members 
  • Innovative technology and designated local account teams
  • Integrated medical management and patient care delivery systems
  • Secure real-time access to medical information and data

Our enhanced services are designed to:

  • Enhance provider connectivity
  • Enrich the member and provider experiences
  • Improve the full cycle of care for patients

Provider Manual

Innovation Health is the result of a collaboration between Aetna and Inova. Aetna performs certain services on behalf of Innovation Health under the brand name of Aetna. For more information on policies and procedures applicable to Aetna provider contracts for the Innovation Health network, please visit

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Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and remarkable access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…