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Get more out of your Innovation Health plan

Questions about paying your bill, renewing your ACA plan or accessing tools and resources? Find the answers here.

Leave your plan renewal to us!

Your health plan ends on December 31. We’re automatically enrolling you in a similar plan, so you stay covered in 2023. 

See how it works

Four easy ways to pay your monthly bill

Online

Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.

Pay your bill

In person

Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.

Find a CVS store

Phone

Call us at 1-844-365-7375 (TTY: 711) and press “1”. Have your credit or debit card handy. 

Mail

Send a check to the address on your monthly bill. Remember to include your payment coupon. 

What happens if I miss a payment? 

Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)

Tap in to all your plan tools and resources

10 reasons to get the Aetna HealthSM app

  1. Find network providers nationwide. 
  2. Search walk-in clinics and urgent care.
  3. Talk with a doctor anytime by phone or video chat.
  4. Order prescription medicine by mail.
  5. Pull up your ID card whenever you need it.
  1. Estimate costs before you get care. 
  2. Get provider ratings and reviews.
  3. Check coverage details for your plan.  
  4. See what your care costs and how much your plan covers. 
  5. Search covered drugs and costs.

We’re here to help

Are your benefits keeping up with you? 

As your life changes, it may be time to check in on your benefits. We’ll figure it out together. 

Let’s see if it’s time to change your benefits

Talk with Member Services 

Our dedicated representatives are here to answer all your questions.  Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.  

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…