Get more from your Innovation Health® plan
Keep your plan going!
Easy ways to pay your monthly bill
Online
Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.
In person
Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill*.
Phone
Call us at 1-844-365-7375 (TTY: 711) and press “1.” Have your credit or debit card handy.
Send a check to the address on your monthly bill. Remember to include your payment coupon.
Paying your bill is your #1 thing to do to keep your plan going
Paying your bill keeps your plan active, so you can stay covered. That means you’ll enjoy the same great benefits you have today, including virtual care, a trusted network of doctors and more.
What happens if I miss a payment?
Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)
Tap into all your plan tools and resources
10 reasons to get the Aetna HealthSM app
- Find network providers nationwide.
- Search walk-in clinics and urgent care.
- Talk with a doctor anytime by phone or video chat.
- Order prescription medicine by mail.
- Pull up your ID card whenever you need it.
- Estimate costs before you get care.
- Get provider ratings and reviews.
- Check coverage details for your plan.
- See what your care costs and how much your plan covers.
- Search covered drugs and costs.
Healthier happens together®
Are your benefits keeping up with you?
As your life changes, it may be time to check in on your health plan to make sure it works for you. We’ll figure it out together.
Health events in your local community
We're excited to join you in your community. Stop by for free health checkups, giveaways and fun activities.
Many MinuteClinic® services for $0 cost*
Bug bites, infections, chronic condition support and more. Count on MinuteClinic for quality care that fits your schedule.
Questions? We're here to help.
First, check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions.
Our dedicated representatives are here to answer all your questions. Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.
Now that’s innovation
Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and convenient access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.
