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Get more from your Innovation Health plan

Four easy ways to pay your bill


Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.

Log in to set up auto-pay

Make a one-time payment

In person

Visit any CVS® retail location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill*.

Find a CVS store


Call us at 1-844-365-7375 (TTY: 711) and press “1”. Have your credit or debit card handy. 


Send a check to the address on your monthly bill. Remember to include your payment coupon. 

Paying your bill is your #1 thing to do to keep your plan going

Paying your bill keeps your plan active, so you can stay covered. That means you’ll enjoy the same great benefits you have today, including virtual care, a trusted network of doctors, and more.

What happens if I miss a payment? 

Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)

Tap in to all your plan tools and resources

10 reasons to get the Aetna HealthSM app

  1. Find network providers nationwide. 
  2. Search walk-in clinics and urgent care.
  3. Talk with a doctor anytime by phone or video chat.
  4. Order prescription medicine by mail.
  5. Pull up your ID card whenever you need it.
  1. Estimate costs before you get care. 
  2. Get provider ratings and reviews.
  3. Check coverage details for your plan.  
  4. See what your care costs and how much your plan covers. 
  5. Search covered drugs and costs.

Healthier happens togetherTM

Are your benefits keeping up with you?  

As your life changes, it may be time to check in on your health plan to make sure it works for you. We’ll figure it out together

Let's check in on your benefits

Health events in your local community 

We're excited to join you in your community. Stop by for free health checkups, giveaways and fun activities.

Find upcoming events

Many MinuteClinic® services for $0 cost*  

Bug bites, infections, chronic condition support and more. Count on MinuteClinic for quality care that fits your schedule.  

Explore $0 MinuteClinic services

Questions? We're here to help.

First, check out our member support page. Still need help? Our Member Services team is ready to assist you with all of your questions. 

Our dedicated representatives are here to answer all your questions.  Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time. 

Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and remarkable access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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Legal Notices & Privacy Policies

Health plans are offered and/or insured by Innovation Health Plan, Inc. (“Innovation Health”). Innovation Health® is the brand name used for products and services provided by Innovation Health Plan, Inc. Innovation Health Plan, Inc. is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

This material is for information only and is not an offer to contract. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Innovation Health. Provider participation may change without notice.

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…