Help and Frequently Asked Questions (FAQs)

What is eEnrollment?

eEnrollment is an online tool that allows customers, brokers, and members to manage an employee’s application process.

How does a broker receive access to eEnrollment?

Brokers have automatic access to any eligible eEnrollment groups for whom they are assigned as the Broker of Record.

Broker user names are automatically generated and consist of the broker’s first initial plus last name.

NOTE: If there is no agent name on file, the logic for the login moves to the agency name.

Whom do I contact with questions?

If you need additional training, please refer to Help and Resources located on the eBusiness landing page.

If you have questions regarding the eEnrollment application and/or the eBilling application or are encountering technical problems, please call one of the following toll-free numbers:

• Small Group eEnrollment: 1-866-910-9895
• eBilling: 1-866-910-9895

For member issues or questions, please call the following toll-free number:

• Member Support: 1- 866-910-9895

Administrators Only: Registration or Manage User Questions

If you have a Small Group registration, eligibility/enrollment or billing related issue or question, please call the Aetna Answer Team between the hours of 8:00 a.m. to 5:00 p.m. at the toll-free number based on your region:

• Northeast: 1-800-297-7145
  CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV
• Mid-America: 1-877-232-1621
  IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, OK, SD, WI
• West: 1-800-343-6101
  AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY
• Southeast: 1-855-319-7290
  AL, AR, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA