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Privacy Notices

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Innovation Health is required to send a notice ("Notice of Privacy Practices") to members of our insured Health plans and Mail Order Pharmacy customers.

Notice of privacy practices by plan type

Innovation Health (Medical and Pharmacy*)

Innovation Health (Medical and Pharmacy*) - Spanish

Aetna Dental*

Aetna Dental* - Spanish

*Innovation Health pharmacy and dental benefits are administered by Aetna. Aetna provides certain management services to Innovation Health.


If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the HIPAA Member Rights Team directly at the address below:

HIPAA Member Rights Team
Innovation Health
P.O. Box 14079
Lexington, KY 40512-4079

You also may write to the Secretary of the U.S. Department of Health and Human Services.

Read our Web & Mobile Privacy Statement

Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and remarkable access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…