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Dispute & Appeal Process: State Exceptions

In the absence of an exception below, Innovation Health’s 180-day dispute filing standard will apply. The exceptions below apply to requests regarding members covered under fully insured plans only.

State Exceptions Table

State

Abbrv.

Exception Applies To

Time Allowed to File & Pursue a Dispute

Maryland

MD

All providers participating and non-participating.

365 Days

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

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