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Practice Resources

Welcome to our resource library:

On this page you will find resources to help you do business with us. We add new tools often, so be sure to check back.

Innovation Health Employer Sponsored Plans

Doing Business with Us

Use this quick reference guide to get started with Innovation Health.

Innovation Health Office Manual

The office manual includes the information you need to conduct business with us and support your Innovation Health patients. It is your go-to resource for detailed information about our benefits plans, programs and processes.

The office manual contains important information related to:

  • Key national and local contacts
  • Policies and procedures
  • Electronic connectivity, including electronic transactions and our secure physician website
  • Office and pharmacy management
  • Patient management and acute care
  • Special member programs/resources
  • Behavioral health
  • Member rights and responsibilities (and other NCQA-required information)
  • Regional variations to programs and policies which are included in a local network section.

Benefits at a Glance

Use this product guide to see how to work with Innovation Health Benefits Products. It will help you identify:

  • Medical product names
  • Key features associated with specific benefits plans
  • PCP selection requirements
  • Referral requirements
  • Important phone numbers

Digital member ID card guide

You can expect to see more patients showing you ID cards on their smartphones and mobile devices. Don't worry - the digital ID card features all the information you need. We realize some patients show up without an ID card at all. This guide will show you how to verify eligibility without an ID number or card.

Innovation Health Leap Plans (Individual Qualified Health Plans)

Use this reference guide if your patient has an Innovation Health LeapSM plan. It will help you identify key plan features and provides a sample ID card. You will also find helpful facts for administering Innovation Health Leap plans.

Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and remarkable access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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What's New

Legal Notices & Privacy Policies

Health plans are offered and/or insured by Innovation Health Plan, Inc. (“Innovation Health”). Innovation Health® is the brand name used for products and services provided by Innovation Health Plan, Inc. Innovation Health Plan, Inc. is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

This material is for information only and is not an offer to contract. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Innovation Health. Provider participation may change without notice.

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…