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Ensuring Your Best Health

See how we help you achieve your health goals

Your wellbeing is a priority, and we’re committed to being there every step of the way to help. At Innovation Health, we believe in caring for the whole person- body, mind and spirit. Whether you need guidance with a health issue or help scheduling a routine visit, our teams are committed to helping you at each stage in your cycle of care. To best support members with their unique health needs, we created two specialized care programs. Both of these are included in your plan benefits at no extra cost.

Nurse Concierges

This team of dedicated specialists identifies members who need assistance the most. They do this through analyzing claims and medical data*. Then, they proactively reach out to you in order to connect you with health resources that will help managing their condition. You can also call the nurse concierges directly with any health questions.

Health care doesn’t have to be confusing, and that’s where we come in. Our nurse concierges help you navigate this complex system and empower you to make your own health decisions. From providing education to scheduling appointments, this team works to ensure you receive the necessary care at the right time.

The nurse concierges are able to assess you quickly and provide you with the support you need. And, if you are at an increased risk of developing chronic health conditions, they’re able to help you get to the right care resources. For example, they can help you with:

  • Finding a local PCP.
  • Following up with you after discharge from the hospital.
  • Helping you with medical questions.

Multidisciplinary Care Team (MDCT)

Have you ever experienced a serious chronic health condition that was difficult to manage? We’re here to help by providing you with a personalized care team. The MDCT is a care team that can assist you and your family with navigating the health care system as well as find resources to manage your health. Each team is carefully assembled depending on your personal needs so you’re able to work with one or multiple team members.

Our Care Team includes:

  • Nurse case manager: assesses for health care needs and locates resources, including providers
  • Pharmacist: assists with medication management
  • Social worker: focuses on social, behavioral or financial constraints
  • Registered dietician: provides education related to disease conditions, including diabetes
  • Medical Director: provides healthcare guidance for complex medical conditions

Our objective is to empower you to feel confident in making your own health choices, reach your health goals, and navigate the health care system. We are available for in-person meetings, telephone visits, and in some cases video sessions. The MDCT is committed to your wellbeing and success. Now that’s Innovation.

Read about first-hand experiences of members who worked successfully with our care teams.View our Member Stories.

To learn more about Innovation Health and for additional resources, visit our resources page.

*The care teams do not provide medical care. They assist members in getting the care that they need.

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

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