Care Team Overview Video

My parents needed help and Angie was great. 

She reached out to them. 

My parents loved her.

And through that we actually developed a bond, too.

About seven months after finishing with her family, working with them, I got a call from her.

Kelsey is a very strong woman, very proud, she's type A.

A very different person called me.

The woman that called me was in crisis.

I was barely sleeping three hours a night. 

My work was already taking a hit and that wasn't me.

She trusted me. 

I'd worked with her whole entire family. 

So when she called me, it was right off the bat. 

She had no problems talking with me. 

So I just asked her, "I see that you've got a new blood pressure medicine, and are you taking it?

How's it working for you?"

And it turns out she wasn't. 

She was having high blood pressure.

She was having sleep loss, which then increased her blood pressure and it was this vicious cycle. 

And once she'd seen what it could happen, she goes, "I'm taking my medicine." 

So it became a priority. 

And so we got her pressure down and the sleep improved. 

She went from three hours of sleep at night to seven.

I feel great. I have more energy. 

Angie and the team are absolutely amazing.

With our nurses that do this kind of work, particularly on the multidisciplinary care team, they're able to be out there to identify gaps in care for this member.

The program is a team of people coming from multiple areas. 

There are nurses, there are pharmacists, there are diabetic educators, there are social workers. 

You have access to all of those and they're all provided free of charge.

We create an individualized plan of care for that member, with the member's help, of course. 

And then we loop in the primary care provider as well.

We are not here to replace your provider or doctor. 

We are here to facilitate and strengthen that relationship. 

So if we can give them the care they need, where they need it, but empower that provider and patient relationship, then we've succeeded as a health plan 

and we've done things very differently.

What's different for our members is that they're able to get easy access to local care. And with our provider networks, because they're clinically integrated, we can make that connection and provide an easy way for our members to get the care that they need.

With a payer-provider collaboration like Innovation Health, we do really have an opportunity for better care at lower cost, without eliminating choice.

Basically, I just tell people I'm here. 

I tell them I'm in the background. 

If you need me, I'll be here. 

Here's my name, my number. 

You're with Innovation Health. 

I will always be in the background. 

You can always reach out to me.