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Submit Your Story

Have you experienced Innovation Health’s exceptional care coordination? Would you like to share your success story? Tell us about it by filling in your information below. Stories will be reviewed by the Innovation Health team, and a representative may contact you to learn more. We’ll get your permission to use your story first before sharing it.

All fields marked with a RED asterisk (*) are required in order to proceed.


Disclaimer: Please only use this form to tell us about your health care success stories. For any other communications, please call the number on the back of your member ID card to speak to a customer service representative.

Please read the Authorization for release form and check the box below.

Authorization for Release Form


I hereby grant to Innovation Health and its affiliates (Aetna and Inova), and their respective licensees, agents, successors and assigns (collectively “Innovation Health”) the unconditional right to use my name, likeness, voice, biographical information and/or statements made by me, in whole or in part, in any print or electronic media now or hereafter known, including without limitation, still photographs, motion picture films, video and/or sound recordings (“the Materials”) in the JV Value Story Video, in advertising, in marketing materials, or for any legal purpose. Such Materials shall be used for the sole purpose of describing my opinion as a member of Innovation Health.

Aetna will own all rights to the Materials, including copyrights.

Any statements made by me are true and accurate to the best of my knowledge. I hereby release Innovation Health from any and all claims or liabilities relating in any way to the use of the Materials as described herein, including without limitation, all claims relating to rights of publicity, rights of privacy, moral rights or similar rights. Innovation Health shall not be liable to the undersigned for any distortion or illusionary effect resulting from the use of the undersigned’s name, likeness, voice, biographical information or statements.

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…