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What Sets Us Apart

Our commitment to you

A different kind of health plan focused on the member.

Innovation Health strives to make the health care experience more convenient through:

  • An integrated member portal that has both insurance and medical information
  • A coordinated, local care model that makes getting access to care easier
  • Better customer service so you can get answers quickly
  • Simplified employer administrative tasks and decision-making process for employees

By equally sharing ownership and accountability, Inova and Aetna aim to integrate our members’ care delivery. Through this collaboration, Innovation Health is able to bring together the payer and providers under one company:

  • Inova’s network of high-quality providers, hospitals, and global centers of excellence.
  • Aetna’s leading health plan experience, cutting-edge data, analytics and health information technology, and shared care management capabilities.

The result is Innovation Health, which offers the best of both worlds: member and patient services combined to provide one cost-effective, integrated insurance and care management solution. Now that’s Innovation.

Our Vision

Creating a health care ecosystem around the member and their individual health ambitions.

Innovation Health is accountable to employers, consumers and providers in order to raise health care quality while lowering costs. Our goal is to offer access to high-quality care. We strive to make health care more efficient so we can offer lower cost options for employers and members. The partnership also allows the payer and provider to get rid of wasteful costs.

We work to connect our team, share real-time data and invest in resources to make sure our members stay as healthy and happy as possible. Our organization features a high-quality, clinically integrated network of doctors, urgent care clinics and hospitals. Coordinated care management services will promote connected care across the network, especially for those with acute and chronic diseases. And physicians will collaborate with each other and the clinical team regularly to assure patient satisfaction and improved health outcomes.

We aren’t just thinking about the “here and now.” We’re looking forward and working hard to deliver the kind of value that makes a meaningful, lasting difference in the lives of our members. Now that’s Innovation.

Together, better health

Inova and Aetna have partnered to transform the patient health care journey. Through integrated, coordinated team communication and innovative programs, our plans are personalized to fit your needs, at any stage. Discover how we help members achieve their health ambitions, right in their community.

Aetna | Inova Partnership Logo Aetna | Inova Partnership Logo

Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Each insurer has sole financial responsibility for its own products. Aetna and CVS Pharmacy®, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic®, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. 

Language Assistance Language assistance can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…