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Helping Members

Beyond insurance, how we help members.

We provide more help during a health crisis and for chronic care. Unlike other insurance companies, we work side by side with providers to understand exactly what care is needed and when. We’re working together every step of the way.

Your Innovation Health membership means that when your health care needs stray from routine PCP visits and flu shots, we’ll step in to help. We know that while members are dealing with complex health issues; they will need our help. Because unless that member is an expert in medicine, insurance, and understands all the services available to them, there’s a good chance there’s some sort of gap in their care.

So, we’ve hired experienced professionals for you, an Innovation Health Nurse Concierge. The Nurse Concierge reviews the records of members who are showing signs of distress like multiple visits to the ER, or several behavioral health issues, or multiple prescriptions. It takes the training and careful eye of the Nurse Concierge to look at electronic health records and claims for each member and find actionable insights. 

And, then there are times we have to take it to a whole new level. Some members need more than a Nurse Concierge. Their needs are so great and so complex, the Nurse Concierge accesses a multidisciplinary group of health care professionals including a medical director, pharmacist, case managers, social workers, and other specialists. Together with the Nurse Concierge, this team can help members in getting the care they need.

Along with needing the most help, the sickest of our members represent 60% of the cost, with some portion of that being impactable…meaning if we take better care of them, costs will go down as well.  And that’s exactly what we’re doing.

The Partnership

Together, Aetna and Inova are taking a new approach to the way health care is offered. With this innovative partnership, these two industry leaders aim to provide more efficient and effective patient care at a more affordable cost. By joining the right medical professionals with the right technology, patients receive the benefit of quality, personalized health care.

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Legal Notices & Privacy Policies

Health benefits and health insurance plans are offered and/or underwritten by Innovation Health Insurance Company and Innovation Health Plan, Inc. Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health.

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Innovation Health Insurance Company and Innovation Health Plan, Inc. (Innovation Health) are affiliates of Aetna Life Insurance Company (Aetna) and its affiliates. Aetna and its affiliates provide certain management services for Innovation Health.

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