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Medical Identity Theft

Medical identity theft is a growing problem  

Medical identity theft happens when someone steals your personal or health insurance information. They use it to get medical care, prescriptions, insurance payouts, even surgery. It’s a lot like regular identify theft. It can damage your credit rating. Cost you money and take time to clear up. Even hurt your chances to get some jobs. And it's happening more and more in the United States.

Here are a few steps to protect yourself

Be careful with your member ID card.

It could be used to get medical services or drugs. And these will be on your medical record permanently. If your card is missing, lost or stolen, notify Innovation Health Member Services right away.

Keep personal information personal.

Don’t give out your insurance ID, Social Security or driver’s license numbers on the phone or by mail to just anyone. Make sure you initiated the contact. And make sure there is a valid reason for giving out the number.

Be on guard even if someone claims to be from Innovation Health.

We avoid asking for your Social Security number. However, there are times we need it. For example, if you:

  • Sent us a form that requested your Social Security number but you didn’t provide it or it is not readable, we might call you to ask for it.
  • Left a voice mail for someone at Innovation Health that did not include enough information to identify you, we might ask for additional information when returning your call.

If you are uneasy giving information to someone who says they are from Innovation Health – DON’T. Instead, call the Member Services number on your ID card. Ask to have your call directed to the department asking for the information. That way, you can be sure you are giving the information to Innovation Health.

Make sure “free” is free.

If you visit a free clinic, make sure it’s free. Don’t show your ID card for any reason.

Review health care information.

Take time to read mailed Explanation of Benefits (EOB) statements or online claims. Even if they are marked, “This is not a bill." Look for:

  • Wrong group or identification numbers
  • Unfamiliar provider offices or hospitals
  • Dates for services on which you did not receive care
  • Prescriptions you did not fill

Check your credit report.

Identity thieves can run up medical costs in your name. The bills can be mailed to another address. You won’t know unless you check your report. Or you get a call from a collection agency.

You can get a credit report for free. Visit the Federal Trade Commission website to learn how.

Now that’s innovation

Innovation Health is transforming the health care journey. Through innovative programs, coordinated care, and convenient access, our health plans are personalized to fit our members’ needs. Discover how we are helping members achieve their health ambitions right in their community.

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Health plans are offered and/or insured by Innovation Health Plan, Inc. (“Innovation Health”). Innovation Health® is the brand name used for products and services provided by Innovation Health Plan, Inc. Innovation Health Plan, Inc. is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health. Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Availity® is a registered trademark of Availity, LLC.

This material is for information only and is not an offer to contract. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Innovation Health. Provider participation may change without notice.

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